A Complete Guide About IVR for the Beginners

With more companies than ever today switching to IVR services, it is likely for you to wonder what it is how it works and how can it prove beneficial to your business. Keeping this into consideration, i am presenting a complete guide of IVR for the beginners. Let us take a quick look to find out what this technology is all about, how it works and what profits it can bring to the business like you.

What is IVR? A Quick Overview:

Basically, IVR or Interactive Voice Response is a technology that allows interaction between human and computer. The system can read the touch tones as well as the voice input with the help of Dual Tone Multi Frequency (DTMF). This smart technology is used by the companies to handle inbound calls in bulk. 

To put it in the layman terms, IVR is a pre recorded voice that greets and guides the callers to their sought after destination. The application is being used for the phone surveys, for polling, office call routing, for checking account balance and for checking balance and transactions. 

How the Technology Works? 

An IVR comprises of the telephony equipment, software applications, infrastructure and database. In IVR, a caller can choose any option from the menu and can then seek the relevant information just by pressing the digits. For instance, Press 1 for the sales, Press 2 for the support. The IVR software is able to read the touch tone input and furnish the relevant information, callers looking for. DTMF tones gets generated with the press of phone keypad. The technology can also be used to recognize the long credit card numbers also. 

Top 3 Advantages of IVR Systems: 

IVR helps in improving brand image. Top 3 advantages of IVR system are enumerated below: 

It is Cost Effective: 

With the help of IVR System, companies are able to save a huge amount of money. You do not need manpower to handle the inbound calls.

It Saves Time: 

A good amount of time tends to get waste when calls are handled manually. With the help of IVR, customers can select specific option from the menu, IVR system makes sure that the calls are routed to the employee or the department that the customer is looking for. With the help of IVR, you can save a great deal of time. 

Keep Your Customers Satisfied: 

Just with the press of buttons, customers can reach to their destination just by the press of buttons. So, even those who have language barrier can extract the information they seek.